How can I contact customer support for my COSMEDIX order?

Contact our team at (305) 988-9388 or email info@luxmedspabrickell.com for support with your COSMEDIX product orders from Lux MedSpa Brickell in Miami.

What are your shipping fees and delivery areas?

We charge a flat shipping and handling fee of $12.00 per product. We currently ship within the United States only. Estimated delivery is 7-10 business days after order processing.

How long does delivery take?

Please allow 7 to 10 business days after your order has been processed and confirmed for shipping. Delivery times may vary due to weather, carrier delays, or other unforeseen circumstances.

What is your return and refund policy?

To maintain hygiene and product integrity, all skincare products are final sale and not eligible for return or refund once shipped. If your order arrives damaged, contact info@luxmedspabrickell.com within 7 business days with clear photos of the product and packaging for possible replacement or refund at our discretion.

Do you offer free in-store pickup?

Yes! Free in-store pickup is available at Lux MedSpa Brickell, 805 South Miami Avenue, 9th Floor, Miami, FL 33130. You will receive an email when your order is ready. Products are inspected upon pickup and become final sale once accepted.

Who curates the products in your shop?

All products are personally selected by Alan Araujo, founder of Lux MedSpa Brickell and Harvard-trained expert in skin wellness. Every product meets his standards for clean, clinical, and effective skincare.

Can I get product recommendations before purchasing?

Yes! Schedule an appointment with one of our expert aestheticians for personalized skincare recommendations. Call (305) 988-9388 to book your consultation.

Are these products the same ones used at your spa?

Yes! Every COSMEDIX product in our shop is used in our award-winning facial treatments at Lux MedSpa Brickell in Miami. These are the same professional-grade formulas we trust for our clients.